Bright now dental

Dentists And Dental Care

Dentists

The affiliated dentists of Bright Now! Dental treat thousands of patients each year. And because comprehensive business support services are provided by others, dentists spend a lot less time worrying about paperwork and a lot more time caring for patients. With a focus on continuing education dentists keep up to date on the very latest in treatments and technology.

Qualifications

All of the dentists of Bright Now! Dental or affiliated offices have a DMD or DDS degree from an accredited school and must pass the state board for licensing in the state in which they are practicing. In addition, we employ a 3rd party to conduct a thorough background check that verifies:

Schooling

Licensing

Valid CPR certification

No egregious complaints or suits against them

No criminal background

Valid license from DEA for dispensing medication

In order to maintain their license each dentist is required by law to obtain approximately 15-30 continuing education units per year, provided in-house by their affiliated dental group.

Contracting

All Insurance carriers require that a dentist accepting their insurance sign a contract with them. With 150-200 different kinds of insurance, filling out 150-200 sets of paperwork would be a daunting task for an individual dentist to undertake. Our centralized resources allow all our dentists to be contracted with a multitude of insurance carriers.

Standards

Commitment to Quality – We consistently monitor the quality of the products and services in our offices. Plus, we have dentists dedicated to monitoring the care we give our patients.

Ongoing Education – We recruit from the best dental schools in the country and many of our dentists have advanced degrees in dental specialties. They also participate in peer review panels and engage in continuing clinical education.

Patient Feedback – We rely on an independent research firm to get feedback from patients every month, so we can continue to improve the dental care we provide to our patients.

Approval Rating – On average, approximately 80% of patients would recommend an affiliated dental office to their friends and family.

Bright Now! Dental

Advertising / Sales Issues | Read Complaint Details

Complaint

They ran an ad in the Sentinel(insert, from Bright Now! Dental-national with only 866 number) offering cleaning, exam, digital x-rays, and rinse for $29. When you call for an appointment they will only schedule you for the exam and x-ray. The doctor then determines which cleaning you need and you pay any additional costs (deep cleaning). They will not let you have a regular cleaning even though the ad includes this(I have the ad if you need it). Please follow up.

5761 S US Highway 17/92 # 1005

* Bright Now! Dental is in this range.

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

Closure Definitions

Complaint resolved with BBB assistance BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer. BBB found business made good faith effort to resolve complaint but customer not satisfied with business response BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration. Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration. BBB did not receive a response from business BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint. BBB cannot process complaint This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

Industry Tips for Dentists

What is BBB Advertising Review?

Share your Experience

+ © 2014 Smile Brands Inc. All rights reserved. Bright Now! Dental ®, Castle Dental ® and Monarch Dental ® are Registered Servicemarks of Smile Brands Inc. The Bright Now. Castle and Monarch names and logos may not be reproduced by any means or in any form whatsoever without express written permission from Smile Brands Inc.

The material contained on this website is offered as information only and not as professional advice. Users should consult their own dental professionals for such advice.

Consumer Complaints & Reviews

Satisfaction Rating 1 /5

I requested Dr ** to do a complete exam and recommend treatment. The recommended treatment was going to come to $4000.00, to include crowns, two were previous crowns that had cavities under them and other crowns on damaged teeth, also a new partial upper plate. My main concern with any treatment was if any root canals would be needed. I was adamant and questioned Dr. ** several times during the exam. I told Him and his assistant, if I needed or if there was any chance of needing root canals, I would look at other options for treatment. I have never had good look with root canals. Dr. ** assured me I would not need any root canals and my teeth were strong and sound structurally. I agreed to the treatment. I had the two crowns with cavities under them done first.

I will cut to the chase! I have spent $2000 and now I need two root canals under the crowns that were just done. Again I point out, Dr. ** was directly questioned by me about the possibility of needing root canals and said I would not need any. I have contested the bill for the crowns. The office manager, Lori **, responded to Care Credit with the following statement, "We have received notification of the Dispute initiated by George **, for services rendered on 4/8/2014. I have spoken with Mr. ** and he feels we should have been able to predict if any future treatment on the teeth in question would be needed." I don't expect a Dentist to be a "Psychic", I do expect Him/Her to be a professional. If I am insistent and obviously concerned about the possibility of having root canals done, I would have appreciated a professional answer.

I can only deduce one of three possibilities from this experience with Bright Now Dental and Dr. **. One, He misdiagnosed the original condition of my teeth, misleading me into treatment. Two, He is less than ethical and could/should have told Me, "There is a possibility a root canal may be needed, because WE cannot "PREDICT" if any future treatment would be needed (As Lori ** indicated is their position). Or third, Dr. ** removed too much enamel when performing the crown preparation procedure exposing my Dentine which is now causing me more pain than I originally had and extreme discomfort and frustration. I called the office after receiving a copy of the letter sent to Care Credit. I did not receive a call back from Lori. Not surprising.

Needless to say, I prepared for the original estimate, but now I am facing another $1600 to have root canals done on teeth that I was "ASSURED" by Dr. ** would not need to be done. When I entrust my Health to a Licensed Practitioner and I ask numerous times if I will need root canals and I am told "NO", I would call that a prediction and professional opinion based on diagnosis and examination. It is obvious this office is not professional or concerned about their patients. Lie, Deny and Deceive are not professional in my opinion.

Careers

Join the Team that Delivers Smiles for Everyone ® !

At Smile Brands – which includes the Bright Now! ® Dental, Castle Dental ® and Monarch Dental ® brands – we applaud the strength, passion and integrity of our employees and affiliated dental providers! We attribute our success to their dedication to serving patients – it’s the foundation of all we do. At Smile Brands every employee and affiliated dental provider shares a common vision: Delivering Smiles for Everyone ® !

Our approach offers significant advantages to both dentists and patients. Come join the team and share in our success. If you are interested in employment with Smile Brands or an affiliated dental group, we encourage you to search our current job opportunities.

How We Deliver Smiles for Everyone ® !

Smile Brands' Vision

How We Deliver Smiles for Everyone ® !

Patient Advocacy

With Smile Brands’ business model, affiliated dental offices are able to offer patients quality dental care at an affordable price, and do so while keeping each patient’s best interest top of mind.

At Smile Brands, employees and affiliated dental providers are “Patient Advocates.” This means considering all of a patient’s needs and, with transparency, offering the kind of treatment they'd want their own family to receive.

Patient Advocacy means educating patients on their options so they can make informed decisions about their dental treatment and choose the one that works for their budget and lifestyle.

A Doctor-Focused Culture

Central to the Patient Advocacy Model is the doctor/patient relationship. This is why Smile Brands makes investments in facilities and equipment, makes available a broad range of continuing education opportunities, and offers other non-clinical support to dental providers in its affiliated offices. Providing these tools and support allows the dentists in its affiliated offices to focus on both professional and personal growth.

Greeting, Guiding and Gratitude is Smile Brands' Service Platform. It’s the way everyone at Smile Brands expresses consideration and respect for patients and each other. Team members use our G3 ® service platform with patients as an integral part of Patient Advocacy, and because we believe that you should practice what you preach, they use our G3 platform with each other as well. Demonstrating G3 service in all that we do gives everyone a reason to smile!

Here’s a summary of how we deliver great G3 service:

Greeting - Give a warm, sincere greeting to everyone you meet.

Guiding - Explain what’s going to happen, why it’s necessary, and how you will be helping them.

Gratitude - Thank every person you interact with for the privilege of serving them.

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Bright Now! Dental Locations

With nearly 400 locations, there's probably a Smile Brands affiliate office near you. Each office offers you exceptional service with fully qualified staff members. If you need to find a dentist, it’s a safe bet you'll find a location near you.