Review
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By: Catherine Kane | 1 / 5 | 2 years ago
Avoid! One of the worst companies that ever scammed me. The 100% satisfaction guarantee is malarky, as is the note that you review an online gallery before paying. I sent my photos at the end of July 2011. I was charged in October for each of the three orders. The disks - and the email notifications about the picture galleries - arrived in November. One disk (of 3) was blank. Four pictures of my now-deceased grandfather were ruined - torn and damaged.
Since I moved out of the U. S. I had to wait till December to review the pictures at my mother's house. Funnily, I received several email promotions in December saying they could provide great Christmas gifts with fast turnaround. for Easter, perhaps? I identified the problems in January, got a self-congratulatory email talking about their best year ever and a promise to send a replacement disk if I sent my address (never mind that this should have been in their files).
It's May. I have not received any replacement disk or any recognition regarding my ruined pictures or their extremely slow service or their failure to provide a gallery before charging me. or their policy of charging me over a month before delivery.
9 months for failed service. Would NEVER use Britepix again.
BritePix
Save $20 on your order. Use coupon code: Rf3847461
Company Story:
We at BritePix value your photo collection like it was our own.
In many cases, photos and slides represent the only remaining memories of loved ones, are witnesses to unique events of the past, or carry images of great artistic value. Hence the respect and care they deserve.
Customer is responsible for the shipping container and charges to the facility.
“ Carefully package your pictures and mail them to Britepix. You may organize your pictures in groupings of your choice. We will send you an email upon receipt of your pictures. “
Scanning Location:
680 Knox St. Suite 150 Torrence, CA 90502
Digitizing Equipment:
Prints – “Photo scanning using high-end professional photo scanners to deliver the best quality scans in the industry.”
Slides / Negatives – “We only use high-end professional Nikon slide scanners to deliver the best quality slide scans in the industry.”
“We usually scan to the compressed JPEG format with high quality. Upon request, we can scan to other formats like BMP, PSD, TIFF, or PNG.”
Included Corrections:
“All of our scanning services include basic enhancement services for all pictures. This includes rotation, cropping, and color correction. Slide and Negative Scanning includes Digital ICE correction.”
Turnaround Time:
Orders under 500 photos: 7-10 days. Orders over 500 photos: 10-12 days.
Fast Turnaround – BritePix garnered recognition from CNN Money for having the fastest turnaround in the photo scanning industry.
Guarantee:
“100% satisfaction guaranteed. Pay nothing up-front: BritePix will upload your scanned images to an online gallery for you to review, even before you pay for the order. After delivery of your order, if you are not fully satisfied with your new digitized photos, we will, at your request, re-scan your photos at no additional charge until you are satisfied with the results. After re-processing, if you are still not satisfied with our service, we will refund your payment and return your original materials.”
Read In-Depth Review:
BritePix Review: The Ultimate In-Depth and Personal Photo Scanning Service Review
I love that we have scanning services out there because I think it would be ignorant of me to assume every one of us with a collection of prints, negatives or slides, who wants a digital version of them, is willing to scan their own photos by hand.
“Excuse me ma’am. Um, but could you like, um, put those cotton gloves on? Please? Yeah. Um. No. How about the thicker ones. Over there. Yeah, those.”
So with this in mind, let me say, doing this review was a big — scratch that — huge step for me. This was the first time I have ever sent any of my family’s photos to a scanning service — or even out of my sight.
But, for me, it’s always been a hard transaction to consider — this whole idea of sending my irreplaceable photographs to a company or someone I have never met and expect everyone who handles them to care for them the same way I do.
Review History & Profile See full Rating history
posted 2012-05-24
" They state they have satisfaction guaranteed. For me, they strung out the response process for so many months that I could no longer file a credit card dispute, then claimed that 1) their email system hid my emails (selectively); 2) the blank disc replacement got "lost in the mail"; 3) their technicians did not ruin my pictures because they're very careful; and 4) a four month turnaround time is "normal," as is charging customers several weeks before material is delivered. They received my pictures on 16 August and finally delivered (1/3 of) them on 2 November.
BritePix Review: The Ultimate In-Depth and Personal Photo Scanning Service Review
My first order back from a scanning service, spread out on my dining room table.
I love that we have scanning services out there because I think it would be ignorant of me to assume every one of us with a collection of prints, negatives or slides, who wants a digital version of them, is willing to scan their own photos by hand.
But, for me, it’s always been a hard transaction to consider — this whole idea of sending my irreplaceable photographs to a company or someone I have never met and expect everyone who handles them to care for them the same way I do.
If I were watching them scan my photographs, here is how the dialogue might sound:
“Excuse me BritePix technician. Hi! Um, could you like, um, put those cotton gloves on when you handle my photos? Please. Yeah. Um. No. How about the thicker ones. Over there. Yeah, those. Sorry.”
Okay maybe I wouldn’t be that bad. The thinner gloves would have been just fine.
So with this in mind, let me say, doing this review was a big — scratch that — huge step for me. This was the first time I have ever sent any of my family’s photos to a scanning service — or even out of our sight.
And I would be lying if I said I wasn’t extremely nervous every step of the way until I got them back safely.
A little secret between you and I — even though I only ended up sending out a couple dozen photos for this review, just to test them out, I still pre-scanned all of them just in case something went terribly wrong .
Is that wrong. I rationalized it sort of like those of us who brush our teeth before we go to the dentist for a cleaning. Right? Probably not at all the same thing is it?
There Are Lots of Scanning Services — Why Review BritePix?
This past year, I’ve gotten a fair amount of search traffic on my website for this one company — BritePix. Maybe it’s just the luck of the dice with Google, or maybe a legitimate amount of people really are interested in a thorough review of this scanning service. Either way, I thought it was fitting to make them my first review.
My Goal With This Review
I want to present you with the entire experience of what it’s like to place an order and send your photographs to this company for scanning. It’s not going to be a tons of computer “technical information” that would probably mean absolutely nothing to you. Instead, it’s about the process.
I will present you with everything I learned that you will need to know to attain the best results from your photos with BritePix.
Also, I will inform you of the quality of customer service you should expect from them every step of the way — from placing your order on the website all the way through delivery to your front door.
Sending your photos out is a big deal. It’s fun, it’s very rewarding, but it can be scary at times. These are your irreplaceable photos, and you have the right to be overly cautious. I certainly was!
I feel obligated to reveal everything to you — the positives as well as negatives. But, concerns are very subjective – what could be upsetting to me may seem unimportant to you. Or it could end up being the other way around. By showing you a detailed account of my entire experience, you will be able to have a reaction to every point and decide how you personally feel about them — good or bad.
I just want you to have a good experience when using this or any scanning service.
And lastly, I want you to know I will be quoting specific paragraphs and posting links to some specific pages on their website. Please be aware that at any time, they may update their website or the way they operate. But, I am taking this chance so that I can give you an accurate account of what the experience was like at the time I placed my order.
After reading this review, if you have any questions for me, please feel free to ask me in the comments below and I will do my best to answer them for you!
Phone: (800) 795-4574
International Orders: Yes
Min Order: $5 (USD)
BritePix
BritePix is a one-stop-shop that offers its customers an easy way to convert their photos, slides and negatives to CD and DVD.
You fill an appropriate sized cardboard box with your photographs, complete and print out their online order form, and then mail everything to their shipping address. After their technicians hand-scan your memories, they will mail your originals back to you in a new cardboard box with a shiny new CD, DVD or optional Hard Drive, filled with your photos in a digitized format.
You can place an order internationally . not just from the United States. And even though I won’t be covering it in this review, they also offer video and film transfer services.
1 Navigating Their Website
BritePix Homepage
After spending just a minute or two on their website, it was obvious to me they are trying to make the process of scanning photos as simple as possible for their customers. It’s geared for normal people who have little interest in knowing the technical mumbo jumbo their scanning technicians need to know.
For example, instead of expecting you to know the difference between scanning at 300 or 600 dpi and which setting you would prefer them use, they try and focus your attention on choosing between having your photos scanned at “normal” or “high quality.”
They have a “How It Works ” page that walks you through the minimum amount of information you would need to know in 6 steps. However, if you are interested in learning a little bit about the technical process, under this same tab labeled “How It Works” are several more detailed and thorough pages of information.
The most important page is called “Resolution, Pixels and DPI ” which explains the basics of resolution and how the dpi you will choose is going to limit what you will and will not be able to do with your scanned photos.
BritePix’s 6 easy “How It Works” steps for fulfilling an order.
Scanning Prices
BritePix has two pricing pages; one for photography and one for their video and film services. For photos, their pricing is kept really simple and is modeled on a per photo basis. This model is pretty standard when technicians scan your photos individually by hand on a flatbed scanner and not in a bulk-fed scanning machine.
This chart reflects the pricing at the time I placed my order:
NORWOOD PROMOTIONAL PRODUCTS, LLC
Clearwater, FL 33760
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$30 custom logo charge for most products / $9.95 for wall calendar products
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